The Surgery would like to set up a Patient Participation Group in 2015. This will help formulate an Action Plan for improvements to service in 2015-2016.
The second stage will be to set up an email forum where patients can respond by email to suggestions/plans we are considering. This has worked at our other practice where they have given feedback on our appointments system which was taken into account for future changes to it.
The Surgery will be subject to inspection by the Care Quality Commission. Click on the CQC panel on the home page for more information or you can watch the YouTube video here to find out more.