Click on the links to find more information for patients.
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Accessible Information Standard
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss can receive, access and understand information. Please see our policy below. ... [continue] Accessible Information Standard
Allocated GP’s
Allocated GP’s From the 1st April 2015 practices are required under their contract to allocate a named GP to ALL patients including children. All patients at the surgery have been allocated ... [continue] Allocated GP’s
CARE.DATA
How information about you helps us to provide better care. Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide ... [continue] CARE.DATA
Carers’ Information
A family carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be ... [continue] Carers’ Information
Change of address
If you change name, address or telephone number, please let our receptionists know by writing to us. If you move outside the practice area you will need to find a ... [continue] Change of address
Childhood Illness Guide
Common Childhood Ilnesses and Wellbeing. A Parent’s guide – Children 0-11 This link can offer some ideas to help you find your way through what can be a maze of ... [continue] Childhood Illness Guide
Complaints and compliments
Compliments, Comments, Concerns & Complaints We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, ... [continue] Complaints and compliments
GP2GP
GP2GP – The practice operates the GP2GP process of transferring patient records electronically both out to new surgeries when our patients move, or in from other practices when patients move ... [continue] GP2GP
Help us to help you
Other ways to help us help you Phone after 10.30 am for lab results and administrative problems. Order and collect prescriptions from the chemist rather than reception – it is ... [continue] Help us to help you
How to register
In order to register with the practice, you should bring your NHS Medical card to the surgery. If you do not have a medical card a form can be provided. If ... [continue] How to register
Other useful telephone numbers
Samaritans: 01206 561234 Drug Addiction Centre: 01206 287250 RELATE Counselling: 01206 578948 If you have requested a routine referral and wish to chase this up, please telephone the Central Referral ... [continue] Other useful telephone numbers
PALS – Patient Advice and Liaison Service
If you don’t know who to ask, ask PALS…..the Patient Advice and Liaison Service. Concerned but don’t want to complain? Have a problem, but don’t know who to ask? Worried ... [continue] PALS – Patient Advice and Liaison Service
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Practice boundary
Boundary Map 2015
Summary Care Record (SCR)
Summary Care Record (SCR) – We have processes in place to upload any changes to the SCR at least once every working day. If you have opted out of this SCR ... [continue] Summary Care Record (SCR)
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
