Patient Triage
From July 2023, the surgery is operating a Total Patient Triage System, whereby any requests for an appointment or an admin query are sent through to the team by filling in the form below.
Click here to fill in the Patient Triage form
The patient triage form is available online from 6am Monday to Friday. PLEASE NOTE FROM 20th May 2024 TRIAGE WILL BE CLOSED BETWEEN 12pm-2.30pm EVERYDAY. Triage will resume at 2.30pm until 5pm unless the service is overwhelmed. If we close early, a message will be added to the triage system.
The triage team consists of a GP partner and a receptionist. They receive all requests for appointments and clinically triage these. The outcome could be signposting to another service, offering self help, dealing with your query there and then (i.e. sending you a blood test form), or if necessary an appointment will be offered. This could be with any of our Clinical Team. Either a face to face appointment or telephone appointment will be offered, again based on clinical need. The clinical triage team may also off you a pre-booked appointment in 3 or 7 days if the request is non-urgent. Please ensure you note on the triage form any times you CANNOT make so that the triage team can take this into account when booking your appointment.
Opening times and procedure
We are open 8:00am – 8:00pm Monday to Friday. On Saturdays and Sundays, our phone lines are open from 9-11am. Appointments available at the weekend are not triaged by a clinical team. The receptionist will ask you what your appointment is for. This is because there are many clinicians working in general practice and the receptionist can signpost you to the most appropriate one. Our Nurse Practitioners, Paramedic and Physician’s Associate can deal with all minor illnesses. Reception will book you in for either a face to face or a telephone appointment according to the problem.
We run all our surgeries by an appointment only system. Some appointments are available to be booked up to four weeks ahead. All appointments are 10 minutes long, so if you have complex problems please ask to book a double appointment.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10:30am. Please state whether you require a visit urgently (to help us assess priority). Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
If you are unable to make your appointment, please telephone us on 0300 123 3366 to cancel the appointment so it can be used for someone else. If you have booked online, you can cancel the appointment in the same way.
Appointments with our Practice Nurse Team
Appointments for childhood and adult immunisations, dressings, smear tests, B12s, ECGs can still be made by phoning our reception team on 0300 123 3366. Appointments are available to book 4 weeks in advance.
Booking an appointment online
Click here for appointmentsonline
If you wish to book an appointment online, please click on the link above. The only appointments we offer online are for flu vaccines during our flu season. You will be sent a link to the clinic to book yourself in.
You can book the following appointments online:
- Flu vaccinations (during ‘flu season’)
- Before you can use the online service, you must visit the surgery and register with us for your unique password that will be required for booking online. Please bring photo ID with you in the form of your drivers’ licence or passport.
One of the following three forms of identification will be required when registering:
- Passport
- Driving Licence
- Council tax bill
Once you have registered with us, please click on the link below and follow the instructions to create your account and enjoy the freedom of booking online!
Click here for appointmentsonline
From 1st April 2015 If you are registered for Systmonline, you will also be able to see your summary care record. To do this you will need to contact the surgery to ask us to set this up.
We will provide
- Morning and evening surgery. Face to face and telephone appointments. (Weekend appointments are available on Saturdays and Sundays – please call the surgery between 9-11am). There is a limit to how many patients we can see in a day so you may need to wait for an appointment, but you can book up to 4 weeks in advance.
- Clinics for long term conditions such as diabetes, high blood pressure, asthma, heart disease etc. Also contraception clinics.
We are not an emergency service. If you have severe or life threatening symptoms then you should call 999 or go to A+E Broomfield.
Please note that the surgery is no longer a “Walk-in Centre”.
We cannot provide a 10 minute face-to-face appointment for everyone who would like one. We need you to help us by asking for a face-to-face appointment only if it is really necessary. Our GPs offer telephone appointments which are often more convenient for patients. There is also a lot of advice available on our website and from the local pharmacies about dealing with minor illnesses. You can also call NHS 111. Most sore throats, coughs, colds, ear aches, upset stomachs etc do not need a doctor’s advice as they will get better on their own. You can also visit the pharmacy for advice about the above conditions.
