We are open 8:00am – 8:00pm Monday to Friday, Saturday and Sundays 8:ooam – 10:00am for pre-booked appointments only. Appointments are available during the hours listed on the Home page. Our doctor commences afternoon clinics at 5.20pm and our nurses are available from 1:00pm or 2:00pm.
We have a system where you can ask for a telephone consultation with the doctor or a face to face appointment. Please tell the receptionist which you need.
We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery, calling in to reception, by booking online via SystmOnline or via the new NHS App which can be downloaded to your phone or tablet (see News item for more details). Some appointments are available to be booked up to four weeks ahead. All appointments are 10 minutes long, so if you have complex problems please ask to book a double appointment. From July 2019, we have made more appointments available online. As well as being able to book appointments with the GP, patients are now able to book to see the Nurse Practitioner, Diabetes Nurse and Respiratory Nurse.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10:30am. Please state whether you require a visit urgently (to help us assess priority). Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
If you are unable to make your appointment, please telephone us on 0300 123 3366 to cancel the appointment so it can be used for someone else. If you have booked online, you can cancel the appointment in the same way. During March 2019, patients failed to attend 157 booked appointments. Patients are sent a text following their missed appointments and will be sent a letter giving them warning that if they continue to not attend the practice for their booked appointments, they may be removed from the practice list. See poster below.
Booking an appointment online
Click here for appointmentsonline
If you wish to book an appointment online, please click on the link above.
If you are trying to book any of the following, you will need to telephone us on 0300 123 3366.
- Smear test
- Blood test
- Any nurse appointment
- A double appointment
- Before you can use the online service, you must visit the surgery and register with us for your unique password that will be required for booking online. Please bring photo ID with you in the form of your drivers’ licence or passport.
One of the following three forms of identification will be required when registering:
- Driving Licence
- Council tax bill
Once you have registered with us, please click on the link below and follow the instructions to create your account and enjoy the freedom of booking online!
From 1st April 2015 If you are registered for Systmonline, you will also be able to see your summary care record. To do this you will need to contact the surgery to ask us to set this up.
We will provide
- Morning and evening surgery. Face to face and telephone appointments. (Weekend appointments are available on Saturdays and Sundays until 9:45am). There is a limit to how many patients we can see in a day so you may need to wait for an appointment, but you can book up to 4 weeks in advance.
- Clinics for long term conditions such as diabetes, high blood pressure, asthma, heart disease etc. Also contraception and stop-smoking clinics.
We are not an emergency service. If you have severe or life threatening symptoms then you should call 999 or go to A+E at Colchester or Broomfield.
We are not a “Walk-in Centre”. This is provided at Colchester for those patients that feel that their symptoms cannot wait for the next available appointment at the surgery.
We cannot provide a 10 minute face-to-face appointment for everyone who would like one. We need you to help us by asking for a face-to-face appointment only if it is really necessary. Our GPs offer telephone appointments which are often more convenient for patients.There is also a lot of advice available on our website and from the local pharmacies about dealing with minor illnesses. You can also call NHS 111, the new national helpline that has replaced NHS Direct. Most sore throats, coughs, colds, ear aches, upset stomachs etc do not need a doctor’s advice as they will get better on their own.